city of cape town

Client Profile

The client is the metropolitan municipality for Cape Town. Improving delivery of Government services through its public sector model was a key factor.

Business Challenge

The City of Cape Town is required to move to citizen-focused service delivery, while streamlining the delivery of the services to the public. Accurate, secure and timely information with speedy service delivery will be critical to meet the evolving needs of the Cape Town metropolitan municipalities, as well as the citizens.

As identified in the City of Cape Town’s Integrated Development Strategy (IDP), there was a requirement for:

  • Efficient collection of revenue based on a sound credit and debt management strategy;
  • Integrated development planning, i.e. creating a single corporate body for all old administrative units, with a single budget;
  • Provision and administration of social services like health, education, and safety and security;
  • Provision of basic services like water, sanitation, electricity and waste removal;
  • Ensuring public participation in municipal governance;
  • Help focus resources and reduce the service backlog;
  • Maximising the use of global information networks like the Internet to interact with the citizen, by providing a single point of service;
  • Work more efficiently with other service providers to stimulate economic growth and social development;
  • Introduce a customer-focused and performance driven business culture to replace the traditional administrative-centric model (i.e. avoid focusing on internal issues to the detriment of good customer service);
  • Deliver more with fewer resources; and
  • The need to comply to the requirements of various financial accounting and labour legislation and standards, including Public Finance Management Act, GAMAP, Employment Equity, Labour Relations, SAQA, etc.

Project Scope and Solution overview

The City of Cape Town SAP programme included the following scope:

  • Planning of the new developments and construction as part of the investment budget;
  • Management and maintenance of Government owned real-estate and land;
  • Definition of the structure of construction projects with the corresponding management of resources: material and human, internal and external, considering the accounting information;
  • Capitalisation and depreciation over the life of assets;
  • Maintenance of the water assets, preventative and corrective, through the definition of the corresponding plans and the work management orders, sent to the responsible work centre;
  • Billing of the bulk water to the “internal customer”, the responsible department for the distribution to the external clients;
  • Quotation and billing of special projects for large clients;
  • Management of the domestic clients applications and installation of the necessary devices or meters to control the consumption;
  • Meter reading units (routes) management and meter reading orders generation with the possibility of printing or download to hand-held’s and receiving from them